All services provided by LocaleClean Inc are final and non-refundable. However, if there are issues with the service, we will be happy to schedule a complimentary re-clean service to correct any mistakes (“Re-Clean”).
You acknowledge and agree that refunds will not be offered under any circumstances for any services rendered, including but not limited to Standard Cleaning, Recurring Services, Move-Out/Move-In Cleans, Deep Cleans, Post-Construction Cleans, Vacation Rental Cleans (Airbnb, Short-Term Rentals, etc.), Hourly Services, and any additional or a la carte services. This also applies to any late cancellations or rescheduling fees.
Re-Clean Policy
A Re-Clean is available only if the issue is caused by the Service Provider and not by the Customer or another party that visited the premises. If you are not fully satisfied with a Service, you must report any concerns within twenty-four (24) hours of the scheduled service. To request a Re-Clean, you must submit photographic evidence and a brief description of any missed areas, rooms, or items to support@localeclean.com, or use the live chat on our website.
For a Re-Clean to be offered, the issue must be within the scope of the Service performed, as outlined in our Cleaning Checklist (https://localeclean.com/services/#checklist). If the request falls outside the scope of work as defined in the checklist, LocaleClean Inc is not obligated to offer a Re-Clean or future credits.
LocaleClean Inc will not offer a complimentary Re-Clean or future credit for:
- Tasks or items not listed in our Cleaning Checklist.
- Properties not in Average Condition, as described below.
- Properties without essential utilities like electricity or water.
- Properties that are incorrectly described or booked, such as incorrect bedroom or bathroom counts, or incorrect square footage.
- Hourly services, where work is charged by the hour. If additional time is needed, please inform us, and we can add billable hours.
If you fail to contact us within twenty-four (24) hours of the service, LocaleClean Inc will not offer a complimentary re-clean or future credits. Additionally, a Re-Clean must be scheduled within forty-eight (48) hours of the customer’s initial complaint. We are not liable for scheduling a complimentary Re-Clean past this timeframe.
Average Condition & Rights to Refuse Service
Our service fees are based on the premise being in Average Condition. Average Condition means the premises should not be neglected, heavily soiled, infested with pests, or require specialized clean-up such as hoarding, large trash disposal, animal waste, or biohazard removal.
If the property exceeds Average Condition, such as needing large trash disposal, hoarding clean-up, excessive organizing, or the presence of bodily fluids (human or animal), we may assess additional fees or refuse service altogether.
LocaleClean Inc cannot clean outdoor areas, biohazards, outdoor/indoor grills, or inside machinery like dishwashers or washing machines. Our providers also have the right to leave if the property is found to be in “extreme condition” or if they feel unsafe, threatened, or disrespected by a customer.
We reserve the right to refuse service in homes with extreme indoor temperatures (above 85°F without air conditioning or electricity). If service is refused due to these conditions, the customer will be subject to our Cancellation and Rescheduling Policy, including a 25% surcharge of the agreed service rate for any rescheduled service.
Enforcement of Cancellation Fees
If a property is not in Average Condition upon arrival or if service is refused based on the conditions described above, a full cancellation fee will apply as outlined in our Refund and Cancellation Policy. This includes:
- If the service is canceled within 48 hours of the scheduled appointment, a 100% cancellation fee of the agreed service rate will apply. This includes missed appointments, no-shows, or situations where the team cannot access the property.
- If the condition of the home requires additional labor or specialized cleaning, we may refuse service or adjust pricing accordingly, and the cancellation fee will still apply.
Rationale for Policy
At LocaleClean Inc, we implement this policy to ensure:
- Efficient Resource Allocation: Our scheduling and resource management rely on the accurate details provided during the booking process. Significant discrepancies in property conditions can disrupt our operations, potentially impacting the quality of service for other clients.
- Fairness: This policy guarantees that all customers are treated equitably. It prevents misuse of our services and ensures that correct information is provided with each booking, maintaining consistency and fairness for every client.
- Compensation for Lost Time: The cancellation fee covers the time, labor, and resources we allocate to each service. It also helps compensate for the potential business loss from other customers who could have benefited from the time slot that was reserved for you.
Price Adjustments
If the pricing calculator underestimates the cost due to the condition of your home or commercial space, or if the property is in worse condition than “Average Condition,” we reserve the right to adjust the price or refuse service if the price no longer aligns with the conditions of the property.
LocaleClean Inc requires accurate and honest information from every customer. Our flat-rate pricing is determined by the number of bedrooms, bathrooms, and total square footage of the property. For commercial spaces, pricing is calculated by square footage. It is the responsibility of the customer to provide truthful and accurate information when scheduling services, whether done online, by phone, via live chat, or email.
If a service is scheduled with incorrect information regarding the property size or description, LocaleClean Inc reserves the right to adjust the number of bedrooms, bathrooms, and square footage based on public property records. We may use property aggregators such as Realtor.com, Zillow.com, Redfin.com, Trulia.com, or other sources to confirm these details.
If the property dimensions are found to be inaccurate, we will modify the service details and inform you of any changes to the price via email after adjustments have been made. Should you refuse to pay the additional charges, LocaleClean Inc may cancel the service immediately, and you will be liable for the full cancellation fee of the initially agreed-upon service rate.
Post-Construction and Renovation Service Quotes
Quotes for post-construction or post-renovation services are provided during in-home estimates. If the condition of the property changes due to further construction, renovation, or remodeling, we are not obligated to uphold the original quote, and additional service fees will apply.
Recurring Price Structure
From time to time, we may update our recurring pricing structure without prior notice. If you take advantage of a first-appointment discount and decide not to continue with recurring services after the first cleaning, you will be charged the difference between the one-time cleaning price and the discounted rate.
Loss or Damage
If a customer experiences loss or damage to property during a service, and attributes it to a LocaleClean Inc Provider, the customer must report the issue within twenty-four (24) hours of the scheduled service. The customer must provide photographic evidence and a detailed description of the incident via email to support@localeclean.com or by SMS to ().
LocaleClean Inc will initiate a claims process if the damage is reported in accordance with this policy. However, we cannot guarantee reimbursement for damages unless the proper procedure is followed. Additionally, for issues such as caulking or grout damage, LocaleClean Inc is not liable for restoration of worn, stained, or mildewed caulking or grout.
If the damage issue cannot be resolved between the customer and the service provider, LocaleClean Inc will assist in facilitating a resolution. If necessary, we may initiate further actions, including contacting local authorities or contractors to address the situation.
LocaleClean Inc reserves the right to engage qualified professionals to repair damages and will manage payment arrangements directly with the contractors responsible for damage repairs.
Chat Service
At LocaleClean Inc, we offer a live chat service during business hours to assist our clients with their needs and questions throughout the online booking process. We may collaborate with third-party providers to facilitate this web-based chat service on our platform. Please note that we may have access to records of the Live Chat, including transcripts of previous conversations, and our Live Chat Operators may also view keystrokes during the chat to provide more efficient problem-solving and customer support. Any information you share through our Live Chat service will not be shared with third parties or used for marketing or commercial purposes. The purpose of collecting this information is to assist our Operators in providing the best service possible to our customers and affiliates.
Use
You are authorized to electronically copy and print pages from the LocaleClean Inc website solely for personal and non-commercial purposes related to placing an order or engaging with our services. Any other use of this website, its content, and information, including linking or framing to this website, is strictly prohibited unless you receive written permission from us beforehand.
User Communication
LocaleClean Inc values communication from users and welcomes feedback about our services. You are solely responsible for any communication, message, or content you post, upload, submit, transmit, or share with LocaleClean Inc via this website, email, or other channels, including but not limited to data, questions, comments, or suggestions (collectively referred to as “User Communications”).
By transmitting or posting any User Communications, you represent and warrant that such content is your own original work and does not infringe upon or violate any copyright, trademark, trade secret, privacy rights, publicity rights, or any other applicable laws. LocaleClean Inc does not endorse or sponsor any User Communications submitted by you or other users of the website.
LocaleClean Inc reserves the right, at its sole discretion, to terminate your registration and/or deny access if it determines that you are violating these Terms of Use or applicable law, or that your conduct is harmful to us, our interests, or the interests of another user, third-party provider, merchant, sponsor, licensor, or service provider.
You are prohibited from posting, uploading, submitting, sharing, or transmitting any unlawful, threatening, defamatory, obscene, inflammatory, pornographic, or profane material, or any content that could encourage criminal conduct, civil liability, or violate the law. LocaleClean Inc will fully cooperate with law enforcement authorities or court orders requiring the disclosure of any individual’s identity who posts such information or materials.
Subject to the terms and conditions in our Privacy Policy, all User Communications will be treated as non-confidential and non-proprietary. Therefore, please refrain from posting, uploading, submitting, or sharing any User Communications you wish to keep confidential or for which you expect compensation, acknowledgment, or attribution.
Disclaimer
The materials provided on this website are offered “as is,” without any warranties, either express or implied, including but not limited to warranties of title, implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property.
LocaleClean Inc expressly disclaims any obligation to update or revise the materials on this website, although we may modify content at any time without notice. Your use of this website is at your own risk, and you are responsible for any costs associated with using the site. LocaleClean Inc shall not be liable for any damages of any kind related to your use of this website.
Indemnification
You agree to indemnify, defend, and hold harmless LocaleClean Inc, its parents, subsidiaries, affiliates, officers, directors, and employees from any and all losses, expenses, damages, and costs, including reasonable attorneys’ fees, arising from your use of this site, your violation of these Terms of Use, or any infringement by you, or any user using your account, of any intellectual property or other rights of any person or entity.
Advertisements and Promotions
LocaleClean Inc may display advertisements and promotions from third-party entities on our site. Any business dealings, correspondence, or participation in third-party promotions are solely between you and the third-party advertiser. LocaleClean Inc is not responsible for any loss or damage incurred as a result of these dealings or the presence of third-party ads on our platform.
Errors and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, or availability. We reserve the right to correct any errors or inaccuracies and to update or change information, including canceling orders, without prior notice if any information is found to be incorrect.
Modification and Notice
You agree that LocaleClean Inc may modify these Terms and Conditions, as well as any other policies on our site, at any time. Posting the updated Terms and Conditions or policies on our site will serve as sufficient notice of such changes.
Offers, Promotions, and Referrals
LocaleClean Inc may offer promotions, discounts, and other incentives, including referral programs (each referred to as a “Promotion”). Promotions may have expiration dates and are subject to change without notice. Promotions, including any payments or rewards associated with them, are non-transferable and cannot be combined with other promotions or redeemed for cash. To secure jobs for Service Providers using our platform, we may offer discounts or promotions, which could affect the payment terms for Service Providers. Additionally, rewards such as gift cards or vouchers issued by third parties in connection with a Promotion may be subject to additional terms and conditions imposed by the third-party issuer. LocaleClean Inc does not guarantee the timing of any payments or rewards, which may also be subject to state and federal taxes. You may be required to submit a completed IRS W-9 form as a condition for eligibility for a Promotion, and LocaleClean Inc may issue IRS form 1099-MISC for any payments or rewards received in connection with such Promotions. In case of a conflict between these Terms and Conditions and any Promotion’s specific terms, the Promotion’s terms will prevail.
Referral Fee
A referral fee of $ 3,000 will be charged by LocaleClean Inc if our current or former employees or contractors engage in work outside the scope of LocaleClean Inc’s platform.
Refer a Friend
You may be eligible to receive a Refer a Friend Bonus (the “RF Bonus”) if: (1) you refer a friend who subsequently opens a user account with LocaleClean Inc; and (2) you follow the referral procedure outlined by LocaleClean Inc. There is no limit to the number of RF Bonuses you may receive, subject to the conditions of this program. If you or your friend qualify for other bonuses or benefits, you will receive the higher of the RF Bonus or the other offered reward, at LocaleClean Inc’s sole discretion. Only one RF Bonus will be granted per friend referred. LocaleClean Inc’s decisions regarding the awarding of the RF Bonus are final.
Use of the Services
As a user of the services, you agree to the following terms:
- You will register and create an account for personal or business use only. You may not authorize others to use your account, nor may you transfer or assign your account to anyone else. You may register only one account, and you are responsible for maintaining the confidentiality of your account details, including your password. LocaleClean Inc is not responsible for any third-party access to your account or its consequences.
- The mobile apps and services are intended for use within the United States, and you are responsible for ensuring that any jobs posted through the platform are within the country as stipulated. You assume liability for all information and user content you submit to the mobile apps. Details regarding how LocaleClean Inc may use your information are provided in our Privacy Policy.
- You assume all risks when using the services, including risks related to interacting with others. LocaleClean Inc cannot guarantee the accuracy of information provided by other users and encourages you to verify such information independently before engaging with them.
- LocaleClean Inc will assign jobs to the most suitable providers on our platform, but we are not obligated to monitor user-submitted information. We reserve the right to remove any information or material that, in our sole discretion, violates applicable laws or the spirit of this agreement.
Account and Registration
You can register with LocaleClean Inc using login information from third-party social networking sites, including but not limited to Facebook. If you use Facebook or other third-party platforms to log in, you confirm that you are authorized to share your login information with LocaleClean Inc without violating the terms and conditions of the third-party site. By granting LocaleClean Inc access to your third-party account, you acknowledge that we may access, store, and use certain information from that account. When creating an account with LocaleClean Inc, you will be required to provide personal information, including payment details. You affirm that the information you provide is accurate, true, and relates to you personally. LocaleClean Inc reserves the right to verify any identification, payment, or other information you provide. We may use third-party services to validate these details, and by accepting these terms, you agree to such validation. We also reserve the right to refuse account creation at our discretion.
When registering as a LocaleClean Inc Service Provider, you will be asked to provide additional information, including proof of identity, address, social security number, and authorization to work in the USA. You may also need to provide proof of public liability insurance and your bank account details for payment purposes. To be eligible to work with LocaleClean Inc, you must hold an active bank account in the USA, Canada, or UK where payments can be made. Additionally, a mobile phone number is required to complete your registration.
Trust and Safety
LocaleClean Inc takes reasonable steps to onboard experienced and reliable service providers. We verify identity, address, and legal authorization to work, and may conduct background checks, including reference verification, to assess the suitability of providers. Users have the opportunity to review service providers after job completion, offering added assurance. However, LocaleClean Inc does not assume liability for the qualifications or performance of providers.
Job Descriptions
As a LocaleClean Inc customer, you may create a job listing by providing details such as the job description, location, and the predetermined price (either per hour or per task). You may also upload images related to the job, but we request that you do not submit offensive content. LocaleClean Inc reserves the right to block any account that posts inappropriate photos. Providers may also upload images for quality assurance purposes. Once your job is posted, LocaleClean Inc will assign a provider, who may be available immediately or within a few hours. We will provide an estimated arrival time, though this is indicative and subject to change.
Intellectual Property
The contents of this site, including but not limited to text, images, photos, logos, graphics, audio, video, selection, arrangement, and design (collectively referred to as “Intellectual Property”) are protected by copyright, trademark, and other intellectual property laws. All Intellectual Property on or associated with this site is owned or controlled by LocaleClean Inc or the credited party. If we display the Intellectual Property of others, it is solely for descriptive purposes and remains the property of the respective owners. Any mention of third-party intellectual property does not imply any endorsement or affiliation with LocaleClean Inc.
Any suggestions, ideas, or other content submitted to LocaleClean Inc through this site (referred to as “User Content”) become the exclusive property of LocaleClean Inc. We are not obligated to treat User Content as confidential, nor are we liable for any similarities between User Content and future business developments of LocaleClean Inc. We retain full ownership of all rights to User Content and may use it for any purpose without compensating the original submitter. By submitting content, you acknowledge that you are solely responsible for its legality, accuracy, and originality, and that LocaleClean Inc assumes no responsibility for the message or its content.
Infringement Policy
In line with the Digital Millennium Copyright Act (DMCA) and other applicable laws, LocaleClean Inc. has established a policy that may result in the suspension or termination of users or account holders who are identified as repeat infringers. LocaleClean Inc. may, at its sole discretion, limit access to its platform or terminate accounts of users found infringing on any intellectual property rights, regardless of whether this is a repeated occurrence.
Copyright Complaints
If you believe that content available on the LocaleClean Inc. platform infringes upon a copyright you own or control, you may submit a copyright infringement notification to our designated agent, as detailed below:
Designated Agent:
LocaleClean Inc. Copyright Agent
[Address of Designated Agent]
[Email Address of Designated Agent]
For a proper notification, please refer to the guidelines set out in 17 U.S.C. § 512(c)(3). Misrepresentation in the notification regarding the infringement of material or activity could lead to liability for damages, including attorney’s fees, incurred by LocaleClean Inc. or the alleged infringer due to reliance on such misrepresentation.
Trademarks and Service Marks
All trademarks, logos, and service marks displayed on this site, including those of LocaleClean Inc., are protected and may not be copied, imitated, or used without prior written consent. This includes page headers or logos. Unauthorized use of any trademarks, service marks, or logos that appear on this site, whether related to LocaleClean Inc. or a third party, is prohibited.
Other trademarks, service marks, and registered trademarks, product names, and company logos on the site are the property of their respective owners, who may or may not be affiliated with LocaleClean Inc.
Links to Other Websites
This site may contain links to external websites. LocaleClean Inc. is not responsible for the content or functionality of any third-party website linked from our platform. These links are provided for convenience and do not imply endorsement or responsibility for the external content.
Severability
If any provision of these Terms and Conditions is deemed unlawful, void, or unenforceable, such a provision will be severed from the Terms and Conditions, and the validity of the remaining provisions will not be affected.
Assumption of Risk
You acknowledge that using an online marketplace, such as LocaleClean Inc., comes with certain risks, including but not limited to hardware or software failures, security threats such as malware, and unauthorized access to your account. LocaleClean Inc. is not responsible for any communication disruptions, system failures, or third-party attacks, including phishing, spam, viruses, or other unauthorized activities. LocaleClean Inc. will not be liable for any loss, damage, or claims arising from the use of the service, including but not limited to issues such as server failures, lost data, forgotten passwords, or third-party attacks.
Applicable Laws
These Terms and Conditions, as well as any other relevant policies or notices, shall be governed by and construed in accordance with the laws of the United States, without regard to conflict-of-law principles. You consent to the exclusive jurisdiction of [Location] for any disputes related to the use of the LocaleClean Inc. platform or any related policies.
These Terms represent the entire agreement between you and LocaleClean Inc., superseding all previous agreements, understandings, or arrangements. If there is a conflict between these Terms and any other agreements you may have with LocaleClean Inc., the terms of that specific agreement will prevail only if explicitly stated to override these Terms.
Notices
LocaleClean Inc. may send you notices via email to the address you have provided during registration. You will be deemed to have received any notice upon the email being sent. It is your responsibility to keep your email address up to date to ensure you receive all notices.
Comments or Questions
For any questions, comments, or concerns regarding the website, privacy policy, or the management of your personal information, please contact us at support@localeclean.com.