Privacy Policy

Effective Date: November 1, 2024

This Privacy Policy (“Policy” or “Notice”) explains how LocaleClean Inc. (“LocaleClean”,”we”,”us”,or “our”) collects, uses, stores, and shares (collectively, “processes”) personal information when you interact with us and our services, including through our website at www.localeclean.com (the “Site”).

We are committed to maintaining privacy standards that comply with applicable laws in Texas, the United States, and internationally, including but not limited to the A2P 10DLC, Telephone Consumer Protection Act (TCPA), California Consumer Privacy Act (CCPA), and General Data Protection Regulation (GDPR) (where applicable). This Policy outlines how we protect your personal information and the choices you have in managing your data.

1. Information We Collect and Why

We collect various types of personal information, including:

  • Identifiers: Name, email, phone number, postal address, and account information.
  • Commercial Information: Records of services purchased or considered.
  • Payment Information: Credit or debit card details for transactions.
  • Device and Online Activity: IP addresses, browser types, and activity on our site collected through cookies and other tracking tools.

We collect this information to provide, manage, and improve our services, securely process payments, communicate with you, comply with legal obligations, and for marketing purposes (with your consent).

2. How We Collect Information

We collect information in several ways, including:

  • Directly from you when you complete the booking process through our website, where you are required to agree to our Terms and Privacy Policy.
  • When you fill out a “Contact Us” form or schedule an appointment using third-party calendar tools.
  • Through communications with us via text, phone, or email.
  • When payments are processed via third-party payment providers.
  • Automatically, through cookies and similar technologies while using our website.

We also gather information from third-party service providers like analytics and marketing partners.

3. Consent for SMS Communications

We obtain your explicit consent for SMS communications (service updates, promotional messages) through the following methods:

  • Online Booking: During booking on www.localeclean.com, you must agree to our Terms and Privacy Policy, which includes consent for SMS notifications. You can unsubscribe by replying “STOP” to any message.
  • Contact Forms: SMS opt-ins occur when filling out forms or scheduling through third-party tools.
  • SMS Opt-In: Users can subscribe to SMS notifications by texting specific keywords to our service number. You may opt-out at any time by replying “STOP.”
  • In-Person/Phone Consent: Consent is collected during direct interactions, with follow-up confirmation sent if necessary.

4. Consent for Email Communications

We send promotional and service-related emails with your consent, which is collected through:

  • Online Opt-In: By checking the consent box during booking or interactions on our website.
  • Newsletter Subscriptions: Users can subscribe via our site, with an “unsubscribe” link included in every email.
  • Customer Service Interactions: Verbal consent for email notifications is confirmed through a follow-up message, and users may unsubscribe at any time.

5. Opt-Out Mechanisms for SMS and Email

We comply with TCPA and A2P regulations by including opt-out mechanisms in all communications:

  • SMS: Reply “STOP” to any message to unsubscribe.
  • Email: Click the “unsubscribe” link at the bottom of any email to stop receiving future communications.

6. Data Retention and Deletion Policy

We retain your personal data, including contact details and booking history, to manage your account and facilitate recurring services. You can request data deletion at any time by emailing us at support@localeclean.com. However, we may retain data for legal or business reasons as required.

7. Sharing of Information

We may share your information under certain circumstances, including:

  • Third-Party Service Providers: For payment processing, scheduling, and other operational services.
  • Legal Compliance: To comply with laws or regulatory requirements.
  • Business Transfers: In the event of a merger or sale of LocaleClean Inc.

We may disclose information for purposes consistent with the reasons it was collected, such as:

  • Auditing our systems.
  • Ensuring the security and integrity of your personal data.
  • Performing internal research and verifying service quality.
  • Supporting business operations like marketing and advertising.

We may also share data with service providers, analytics partners, government entities, and other platforms to support business functionality.

8. Data Security

We implement industry-standard security measures, including encryption and secure data transmission, to protect your personal information. While we strive to safeguard your data, no system can be completely secure. By using our services, you acknowledge and accept this risk.

In the event of a data breach, we will notify you in compliance with applicable laws and take appropriate measures to resolve the issue.

9. Cookies and Tracking Technologies

We use cookies to improve your experience, analyze site traffic, and prevent fraud. Cookies are small files stored on your device that help us track your preferences and activity on the site.

Types of Cookies We Use:

  • Essential Cookies: Necessary for website functionality.
  • Performance Cookies: Gather data on how you use our website to improve user experience.
  • Advertising Cookies: Track behavior across sites for targeted advertising.

You can manage cookies through your browser settings, though disabling them may impact your experience on our website.

10. Third-Party Analytics and Targeted Advertising

We use third-party tools like Google Analytics to analyze user behavior and improve our services. These third parties may collect data via cookies and combine it with other sources to serve targeted ads.

You can opt out of certain third-party data collection through services like the Network Advertising Initiative or Digital Advertising Alliance.

11. Your Choices and Control

You have control over how your information is collected and used:

  • Marketing Communications: Opt-out of promotional emails or SMS through the unsubscribe link in messages or by replying “STOP” to texts.
  • Cookies: Control cookies through your browser settings.
  • Access, Correct, or Delete Your Information: Contact us at support@localeclean.com to request access, updates, or deletion of your data.

12. Data Retention

We retain your personal data for as long as needed to fulfill the purposes outlined in this Policy or as required by law. If you request deletion, we will comply unless we are legally obligated to retain the data.

13. Your Privacy Rights

Depending on your location, you may have additional privacy rights under laws like the CCPA or GDPR, including:

  • Accessing your data.
  • Correcting inaccuracies.
  • Requesting data deletion (with exceptions).
  • Opting out of data sharing (LocaleClean does not sell personal data).

To exercise these rights, contact us at support@localeclean.com, and we will process your request in accordance with applicable laws.

14. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Changes will be posted on this page with the updated effective date. Continued use of our services after changes signifies acceptance of the revised policy.

15. Contact Us

For any questions or concerns about this Privacy Policy or your personal data, please contact us at:

LocaleClean Inc.

Email: support@localeclean.com